Job Title: Customer Service Assistant Salary: £24,308 per annumClosing Date: About the Role
37 hours per week - Monday to Thursday 8.30am - 4.30pm & Friday 8.30am - 4.00pm
We are recruiting for a Customer Service Assistant to work on our front-of-house welcome desks, providing a friendly, efficient service to students and staff across our community campuses. As the first point of contact for our learners, your ability to make everyone feel welcome and supported is essential.
We are seeking individuals with excellent communication and customer service skills who enjoy engaging with a diverse range of learners and staff.
The Adult, Community and ESOL Team delivers an exciting and varied programme of courses for learners in the heart of our community. From maths and English to flower arranging, there truly is something for everyone.
Previous experience in an educational setting is not required.
This role is based at out Enfield Centre, however you could be working across any of our Adult, Community & ESOL Campuses, which are currently based in the following Leeds locations: North Street, Eastgate, Enfield, Deacon House and Mabgate.
What You Will Do
* Ensuring that the highest level of reception service is delivered consistently to students, staff, and external visitors, exceeding their expectations.
* Greet and sign in visitors, check ID badges.
* Answer telephone calls, deliver email communications and face-to-face enquiries.
* Provide information, data and advice as required by students, staff, and external visitors.
* You will be required to process student applications through the initial stages, assist with enrolments and any other admin duties as require
About You
* Be flexible, friendly, patient and understanding.
* Have excellent customer service skills with the ability to build rapport with our potential students.
* Strong IT and organisational skills.
* Have experience of working in a customer focused role.
* Be capable of prioritising front of house tasks at busy times.
* You will strive to understand and keep up to date with our range of Adult Community and ESOL courses and the wider college provision.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSION Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.RECRUITMENT AGENCIES We kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.
* We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
* We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.