Role Description
End User Support Analyst– Trading Applications- Application Support Analyst- White glove -VIP Support. UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customer service skills to support VIP users working in our Leeds office.
* Location: Leeds
* Permanent position
About The Role
The successful candidate will deliver high-touch one-to-one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management. You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.
What You Need
* Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time‑critical setting.
* Strong incident triage around:
o application performance and latency symptoms (user perception vs actual service health)
o profile/session issues
o permissions/access and entitlement‑related failures (working with app owners)
* Excellent first‑principles troubleshooting: isolate user/device/network/app dependency quickly.
* Rapid response and frequent status updates
* Pre‑emptive checks before key meetings/trading windows
* Personal accountability
* Translate technical detail into business impact language
* Concierge‑style engagement: proactive, calm, discreet, and time‑aware.
* Ability to support 13 VIP users with extended service expectations
* Strong communication discipline
* Professionalism in sensitive environments
Technical Skills
* Trading Application Support – experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
* AV/VC Support – support for AV, Teams, multi‑monitor setups, cameras, mics, docking stations; root‑cause troubleshooting.
* Microsoft Endpoint Management – Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
* Azure/Entra ID Fundamentals – device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
* Office 365 Suite – advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add‑ins, connectivity.
* Windows 10/11 – drivers, profiles, performance, printing, BitLocker recovery.
* Mobile Device Support – MDM onboarding, Apple Business Manager, DEP, iOS expertise.
Skills
Application performance, latency, network, infrastructure support.
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