Requirements
* Experience using data and metrics to determine and drive improvements
* Experience owning program strategy, end to end delivery, and communicating results to senior leadership
* Experience in program or project management
* Knowledge of general AI tools
* Bachelor's degree or equivalent
* (Desirable) Experience leading process improvements
* (Desirable) MBA, or Master's degree
What the job involves
* As a Senior Program Operations manager, Seller Experience, you will be tasked with identifying and implementing scalable mechanisms that will enable us to measure, track and improve seller experience indicators across the compliance business from listing experience to services
* You will have the opportunity to audit our existing programs and products, while using your in depth knowledge to enhance these checks and invent new methods to provide best in class compliance seller experience
* These efforts will play a critical role to the growth of Amazon’s marketplace business as you will partner closely with business product, tech, business, and policy teams to help identify controls up front to improve customer experience
* To achieve these objectives, you will be responsible for developing mechanisms to proactively identify and evaluate seller pain points in the current experience and define in collaboration with stakeholder teams the technology, processes, and control improvements required to mitigate them
* You will also lead engagement with senior stakeholders across the company in order to achieve your objectives
* This position has a EU scope across a variety of compliance product and programs products and is an exciting opportunity to be a part of a dynamic and high paced environment
* The role will require you to drive clear communication in your contribution to key business and program documents including but not limited to MBRs, QBRs, OP and 3YPs
* Informing and executing the long-term strategic direction for our EU 3P Seller Experience regarding Compliance
* Integrate EU compliance priorities into global roadmaps
* Work cross-functionally with business, product, tech, policy and legal to deliver high quality Compliance programs. Continually raise the bar and propose new program strategies, and garner learnings across programs to iterate over time
* Develop mechanisms, processes, and measurement of all compliance touch points to understand what is working and what needs improvement
* Ability to identify stakeholder needs, implement prioritization
* Frequently presenting to leadership; including scoping new proposals, program reviews for MBRs, QBRs and PRFAQs
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