Senior Operations and Compliance Manager - 5828
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Overview
Job Title: Senior Operations and Compliance Manager - 5828
Salary: £43,800 - £58,500 per annum
Location: Cambridge, Hybrid (2–3 Days Per Week)
Contract: Permanent, Full-time, 35 hours per week
About the Role
The Senior Operations and Compliance Manager plays a pivotal role in the IELTS Contracts Team, responsible for managing and ensuring compliance (regulatory and contractual) of key IELTS contracts, primarily the SELT (Secure English Language Testing) contract with UKVI (Home Office). You will work closely with the Contracts Lead and senior stakeholders across the IELTS partnership, ensuring risk and compliance are appropriately escalated and communicated, and that contract management activities are delivered to the highest standards.
Key Accountabilities
* Ensuring risk and compliance are appropriately escalated and communicated between the IELTS Contracts Team and the IELTS cross-partner working groups, managing communications and reporting across multi-level groups to enable effective contract management.
* Have a detailed understanding of the SELT (and future HOELT) contract details, and other contracts as applicable, and work with the Contracts Lead to ensure operational and regulatory adherence across the IELTS partnership.
* Play a pivotal role in relationship management through senior stakeholder and key document management (operational and contractual).
* Work closely with cross-partner functional teams to ensure network compliance with contractual requirements, escalating to and working with senior external stakeholders where issues arise to reach resolution.
* Deputise for the Contracts Lead as required and act as deputy ISC Concession Manager as needed, carrying out essential activities and communications with stakeholders including the IELTS Partners, the IELTS Board, the English Board, the Home Office, DOHA, etc.
* Implement plans for any new incoming contracts which will require development and rollout of cross-partner procedures and ways of working.
About You
You are detail-oriented with a strong track record in reviewing data and producing accurate reports. You can motivate individuals and influence key stakeholders to build strong alliances across diverse teams. With excellent interpersonal and stakeholder management skills, you can engage with colleagues at all levels, both internally and externally.
You bring proven experience in contract management, ideally within the publishing or education sectors, and are adept at creating and maintaining operational and regulatory documentation. Your written and oral communication skills are exceptional, and you are comfortable leading meetings and delivering presentations.
You thrive in fast-paced environments, working with precision and clarity. You are confident in making decisions around information categorisation, escalation, and distribution, and can assess implications and risks to provide sound recommendations.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
Application Details
We are a hybrid working organisation and offer flexible working options from day one. Most hybrid-working colleagues spend 40–60% of their time at the office. We will also consider other arrangements as needed for flexibility or disability adjustments.
We review applications on an ongoing basis, with a closing date for all applications being Sunday 21st September. Interviews are scheduled to take place on the week commencing Monday 29th September. First-stage interviews (29th September, 1st October or 2nd October) will be held in person at our Cambridge office. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is an approved UK sponsor for Skilled Worker visas. Please refer to gov.uk guidance to understand eligibility based on the role you are applying for.
Why Join Us
Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world.
We are committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we continuously learn to improve together. We welcome applicants from all backgrounds and communities.
We believe better outcomes come through diversity of thought, background and approach.
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