Assistant Operations Manager – Live Bingo & Chat Moderators
Nottingham | Up to £33,000 per annum depending on experience
Join Buzz Bingo and help us deliver unforgettable Live Bingo moments!
We're on the look out for an Assistant Operations Manager to help lead our Live Hosts and Chat Stars across our online and retail channels.
What You'll Do
Support the Operations & Deputy Manager with smooth daily running of Live Bingo
Lead and coach Live Hosts & Chat Stars to deliver amazing customer experiences
Step in to manage operations when required, including live hosting & chat moderation
Use data and KPIs to drive performance and spot opportunities to grow
Support recruitment, onboarding, training and development of the team
Help deliver promotions, chat games, and social content
Ensure safe, fun and consistent delivery of our Live Bingo brand
What You'll Get in Return
Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates
What We're Looking For
Management experience in customer service (hospitality, leisure, retail, entertainment ideal)
A natural people leader, confident, supportive and motivational
Strong communicator with great organisational skills
Comfortable working in a fast-paced, ever-changing environment
KPI?focused, analytical and solutions-driven
Flexibility to work shifts between 8am–11pm (occasionally up to 1am)
Why Join Us?
Be part of a fun, supportive and highly creative team
Real opportunities to grow and make an impact
Help shape the future of Live Bingo at Buzz Bingo
If you're passionate about people, entertainment and delivering exceptional customer experiences, we'd love to hear from you!
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