Job Title: Operations Manager
Location: Office-based (with site travel)
Sector: Facilities Management
Discipline: M&E – Mechanically Biased
Role Overview
We are seeking an experienced Operations Manager to act as the key conduit between client sites and the head office. The role is primarily office-based but requires regular coordination with engineers, subcontractors, and clients across multiple locations. The position is mechanically biased within M&E and focuses heavily on reactive maintenance, remedial works, and emergency response.
Key Responsibilities
* Act as the primary liaison between operational sites and the office
* Manage reactive maintenance and remedial works across the contract portfolio
* Coordinate and manage subcontractors for specialist and remedial services
* Oversee emergency call-outs, including out-of-hours response
* Arrange and manage compliance-related works such as:
* Gas testing
* Electrical testing
* Ensure works are delivered safely, on time, and in line with contractual SLAs
* Support planning, scheduling, and prioritisation of reactive jobs
* Maintain clear communication with clients, engineers, and subcontractors
* Monitor performance, quality of works, and compliance documentation
Geographic Coverage
* Majority of work based in South England and London
* Flexibility required to travel to other regions when necessary
Skills & Experience
* Strong background in Facilities Management
* Mechanically biased M&E experience essential
* Proven experience managing reactive and remedial maintenance
* Experience coordinating subcontracted works
* Knowledge of gas and electrical compliance testing
* Excellent communication and organisational skills
* Ability to manage multiple priorities in a fast-paced environment
Desirable
* Experience handling emergency call-out procedures
* Knowledge of FM compliance and statutory requirements
* Strong problem-solving and decision-making skills