Security Officer
The role is a Site Relief Officer at Mitie Cleaning & Hygiene Services.
Location: London Canary Wharf
Salary: £15.89 per hour
Shift Pattern: Days, Lates, Nights and Weekends
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self‑development.
Operations
* Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the published Assignment Instructions, familiarise oneself with any changes, and suggest amendments that improve service levels.
* Comply with Industry and Statutory Legislation (obtain a front‑line licence in either Security Guarding or Door Supervision) and wear it at all times while carrying out duties. The Customer also requires a CCTV PSS SIA Licence, with additional contract‑specific courses required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work systematically, methodically and orderly.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew licence 16 weeks before expiry.
Security & Health & Safety
* Identify and immediately report any Health & Safety hazards or potential hazards on site.
* Remain alert to threats or changes within the work environment to reduce risk of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct when dealing with difficult situations and challenging customers.
* Complete a detailed notebook entry as soon as possible after any incident for the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Corporate Security experience – Minimum 2 years.
* SIA Licence.
* PC literate and good working knowledge of Microsoft Office 365.
* Control room experience in alarm monitoring and access control systems.
* Experience working in multi‑tenanted buildings.
* Flexible working shifts.
* Ability to cover absences and holidays in the control room.
* Experience in report writing and detail orientation.
* Good verbal and written communication skills.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform (Choices), high‑street discounts through MiDeals, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and Mitie Stars recognition with cash prizes. We also support career progression through a diverse variety of training and development resources.
Inclusion Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments during the recruitment process, please let us know by emailing at.
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