Job Description
What will you be doing?
* Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
* Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
* Maintain strict security procedures to ensure guest confidentiality and safety
* Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
* Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
* Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
* Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
* Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties like hosting breakfast as requested by Management and Supervisors
Qualifications
Skills include but are not limited to:
* Customer Service skills
* Ability to multitask
* Excellent communication skills
* Team working skills
* Ability to cope well under pressure and interact with patience and compassion
* Administration skills
* Computer skills
Additional Information
As part of our team you can have:
* 30% discount in any Accor Hotel Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.