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Full-time, Permanent
The role involves supporting the supply chain and commercial teams to manage services for all customer accounts. You will be responsible for managing order processes, service reporting, relationship building, and acting as the primary contact for customer service-related matters.
Role Details
* Location: Blackburn, Lancashire
* Salary: £26,780
* Working Days: Monday - Friday
Candidate Requirements
* Excellent communication skills (written and verbal)
* Proficiency in Word and Excel
* Attention to detail
* Problem-solving skills and quick thinking
* Experience in manufacturing is preferred but not essential
* Experience with ERP systems in a customer service environment
Key Responsibilities
* Review and input daily orders into BBF's ERP system
* Manage customer service levels for assigned accounts
* Build strong relationships with customers and communicate daily issues
* Maintain stock sheets, investigate discrepancies, and monitor email accounts
* Complete service level reports and communicate findings to customers and the business
* Coordinate with planning, commercial, and finance teams to ensure order accuracy and stock delivery
* Handle invoicing queries, manage stock returns, and submit claims
* Produce forecasts, maintain relationships with charity partners, and ensure accurate invoicing
* Provide cover for other accounts during absences and holidays
About BBF Limited
BBF Limited is a leading UK manufacturer of ambient cakes and chilled desserts, supplying major retailers across the UK and Europe. We develop high-quality products including celebration cakes, mini rolls, mince pies, and more. We are passionate about our products and customer focus, with a vibrant company culture and growth opportunities.
What We Offer
* Competitive salary, pension, and life assurance
* Access to benefits like 'Company Shop', health & wellbeing programs, and training platforms
* Additional perks such as free parking, refreshments, and fun company events
Additional Information
We operate a recruitment PSL; unsolicited CVs from agencies will not be accepted. Please do not contact us directly regarding recruitment.
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