Lead a High-Quality, Customer-Focused Home Ownership Service Across West and North Norfolk.
We’re looking for a Home Ownership Manager to join our Asset Management team at Freebridge Community Housing. In this pivotal role, you’ll lead our Home Ownership function — ensuring compliance, excellent customer service, and the smooth delivery of all homeownership processes, including sales, staircasing, permissions, and statutory purchase schemes.
About Freebridge Community Housing
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing
* Lead the Home Ownership Team, ensuring high-quality service delivery across all areas of homeownership. Support mobilisation and procurement of new contracts.
* Oversee processes for Shared Ownership and Shared Equity resales and assignments, staircasing, sales redemptions, and re-mortgaging
* Manage statutory processes including Right to Buy (RTB) and Right to Acquire (RTA), ensuring full regulatory compliance.
* Maintain oversight of sales progression, conveyancing, and land-related transactions including disposals, land sales, adverse possession claims and commercial property sales.
* Provide expert guidance on mortgage applications, AML checks, relevant legislation, and compliance requirements linked to all homeownership activities.
* Act as Freebridge’s subject matter expert for homeowners and leaseholders.
* Ensure robust management of permissions enquiries and applications, aligned with policy, law and Freebridge values.
* Lead on policy and process development, ensuring accurate reporting and audit compliance across all Home Ownership functions.
* Work closely with internal stakeholders, brokers, legal advisors, lenders and conveyancers to deliver a seamless customer journey.
* Continually seek value for money and contribute to the review and setting of administrative charges.
What we’re looking for
Essential
* Demonstrable experience managing within a Home Ownership environment.
* Strong knowledge of the end-to-end sales process and all homeownership activities, including RTB/RTA and asset disposals.
* Experience working with brokers, lenders, solicitors, and external customers.
* Ability to deliver a high-quality service with a strong customer focus.
* Strong team leadership skills with the ability to motivate, support and direct.
* Excellent communication, negotiation and interpersonal skills, able to explain complex information clearly.
* Ability to drive performance, identify improvements and ensure value for money.
* Strong organisational and problem-solving skills with the ability to prioritise effectively.
* Experience of handling conveyancing, land matters, home sales and commercial transactions.
* Understanding of land restrictions, RXC and RX4 forms.
Desirable
* Experience within the social housing sector or regulatory environment.
* Membership of RICS, CIOB or equivalent professional body.
What’s in it for you?
* Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
* Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
* Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
* Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
* Charitable Leave: One day per year to volunteer for a cause you care about.
* Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
* Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: Monday 2nd April 2026
Apply now to join our team and make a difference to homes across West and North Norfolk!
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