This brand designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore.
Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, the brand designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.
ROLE OVERVIEW:
This is an entry-level position within our Operations team, ideally suited for a detail-oriented and process-driven individual. You will be managed and supported in your development, but will need a strong technical aptitude, sound numerical skills, and a calm, diligent manner. The role demands accuracy, consistency, and the ability to learn and apply complex operational procedures in a luxury retail environment. You will report directly to the Head of Operations and work closely with both the Sales and Finance teams.
RESPONSIBILITIES:
Financial Procedures & Payment Management
* Ensure accuracy of all financial sales processes, including reviewing PDQ receipts, Z readings, tender payments, KYC compliance, cash and deposit management.
* Support with sales processing, including final invoices, prepayment invoices, credits and sales order release and closure
* Support with payment processing and queries, including Payment By Link (PBL), administration and confirmation of wire transfers, and processing of refunds.
* Proactively generate and review daily reporting to identify and rectify errors in sales data, ensuring accurate commission allocations, discount approvals and VAT application based on requested exports.
* Assist in implementing and recording price adjustments.
* Partner with the Finance team to promote best practices within the sales team and ensure compliance with company policy.
* Ensure accurate figures are reported by automated end-of-day report emails and troubleshoot any errors that arise.
Order & Aftercare Administration
* Oversee the special order process from initiation to completion including correct closure upon collection or shipment, ensuring all client requests are handled efficiently with client items correctly receipted and recorded.
* Review and manage aftercare and repair orders, following up guaranteeing timely and high- quality service.
* Manage the administrative side of the repairs process, ensuring correct data entry and comprehensive tracking, with client items correctly receipted and recorded and including correct closure upon collection or shipment
* Understand and apply the correct methods for data entry concerning repairs, sales, returns, refunds, special orders, exchanges, and sales orders.
* Partner with inventory to ensure accurate and timely reconciliation of client inventory for repair and repurpose
* Data Entry & Reporting
* Maintain accurate data entry for all transactional processes, ensuring consistency and compliance
* Follow up sales associates to correct data entry errors and provide guidance on proper procedures.
* Demonstrate and train others in correct data entry and process execution for various sales and order types.
* Respond to and resolve errors or issues identified by other departments in a timely and professional fashion.
Client Communication & Liaison
* Review and confirm client reservations, maintaining up-to-date and accurate records in partnership with inventory
* Communicate with clients to inform them when orders are ready, arrange appointments, and deliver service with professionalism.
* Act as the main liaison to the Finance team, supporting queries and fostering smooth interdepartmental communication.
QUALIFICATIONS AND EXPERIENCE
Experience & Background
* Experience in an administrative or operational support role within retail, hospitality, or another client- focused environment is an advantage, but not essential.
* Strong technical capability with proficiency in Microsoft Office and relevant retail or financial systems.
* Comfortable working with numbers and financial data; accurate and methodical in approach.
* Exceptional organisational skills and attention to detail.
* Ability to manage confidential information with discretion and professionalism.
* Clear and confident communicator, both written and verbal.
* Calm, diligent, and able to work under guidance as well as independently when needed.
* Proactive attitude towards problem-solving and process improvement.
Skills & Attributes
* Integrity and reliability, with a commitment to upholding company values and standards.
* Customer-focused mindset and an interest in the luxury retail sector.
* Adaptable and flexible, thriving in a fast-paced, dynamic environment.
* Keen to learn and develop within a supportive team structure.
* High level of professionalism and attention to detail.