Client Director Assistant
Location: Manchester, England, United Kingdom
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
As a Client Director Assistant, you’ll be recognised as a first point of contact for clients, answering complex queries and identifying opportunities to help them with their financial needs and goals. You’ll play a key role in proactive and ongoing client engagement, ensuring an outstanding service and making clients feel safe and secure while banking with us. This job does not meet Skilled Worker visa sponsorship. You will work from home some of the time but also spend at least three days a week working in either the Strand or Manchester office.
What you'll do
We’ll look to you to undertake proactive client contact to build relationships and deliver the day-to-day management of client needs. You’ll deal with a variety of client interactions, outline the different ways they can do their banking, anticipate their extended needs, and support them in choosing the right service options for their personal needs.
* Work alongside colleagues to achieve wider business goals
* Orchestrate fulfilment activity sequencing with stakeholders and clients, identifying what needs to be done by when
* Deepen relationships with clients by identifying areas we can build on our current offering
* Investigate and resolve complex queries
* Contact clients through meetings, telephone and email communications
Required skills
We’re looking for someone with a good understanding of how to provide a high level of client service and a background of working in a financial services environment.
* Ability to work within a sales and service culture
* Good numeracy skills with the ability to use Microsoft Office
* Excellent communication skills and a customer centric attitude
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative; Banking
#J-18808-Ljbffr