IT Support Engineer
Blackburn
Up to £35,000
About the Role
CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits, this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK – sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you’re looking for a varied, hands-on role with real career progression, this could be ideal.
Duties & Responsibilities
Act as the key escalation point for 1st Line Support and provide advanced desktop and application support
Manage and resolve helpdesk tickets in line with SLAs and KPIs
Support and troubleshoot desktops, laptops, telephony, networking and server-related issues
Assist with infrastructure projects, new site rollouts and system upgrades
Travel to remote sites to deliver on-site support and project implementation
What Experience is Required
Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments
Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals
Experience supporting multi-site environments and willingness to travel (full UK driving licence required)
Salary & Benefits
Salary of £35,000
Excellent benefits package
Exposure to infrastructure and project work
Clear progression opportunities within a growing IT function
Location
This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester. Office-based, 5 days per week.
How to Apply
To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen.
Alternate Job Titles
2nd Line IT Support Engineer
2nd Line Support Analyst
IT Infrastructure Support Engineer
Desktop Support Engineer
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