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We are looking for a hands‑on Senior Service Designer with deep experience in creating end‑to‑end services that solve complex challenges to join us at DWP Digital.
DWP Digital is the UK's largest government department, delivering services to millions of people. Your work will support the Government’s ‘Get Britain Working’ vision.
Skills, Knowledge and Experience You Need
* Service Design Expertise: Proven experience designing end‑to‑end, front‑to‑back services that address complex challenges across departments or business areas.
* User‑Centred Design: Ability to apply evidence‑based design principles that meet user, colleague, and organisational needs.
* Strategic Communication: Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
* Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
* Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness, learning, and shared practice within the service design community.
* Tools & Visualisation: Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.
What You’ll Do
* Lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys.
* Guide teams in applying service design methods, facilitate stakeholder engagement, and help align user needs with business and policy goals.
* Work with cross‑functional teams to design inclusive, resilient services that support the Government’s ’Get Britain Working’ vision.
* Foster collaboration within teams and the wider service design community, mentor others, and contribute to building a culture of openness and learning.
Location, Working Pattern and Compensation
Location: One of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne or Sheffield (whichever is most convenient). Regular travel between hubs is expected and reimbursed.
Hybrid working: 40% working from home, 60% at a hub.
Pay: Up to £68,205.
Pension: Civil service pension with 28.97% employer contributions (worth £16,786 per year).
Holidays: 26 days to 31 days increased over time, plus up to 3 extra days off a month.
Benefits include: Employer of the Year 2023 awards, flexible working, time off volunteering, discounts, interest‑free loans, sports and social activities, professional development opportunities.
Application Process
Two stages: apply online and a single‑stage interview.
Seniority Level
Mid‑Senior level
Employment type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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