Job description:
Fulfilment Operations Supervisor
Location: Waterlooville | Permanent
Reporting to: General Manager
Giftpro is a leading hospitality gift voucher platform, powering beautifully branded gifting experiences for some of the UK's best-known hospitality brands. Following our move to Waterlooville, we're growing our operations team and are looking for a Fulfilment Operations Supervisor to take ownership of our physical voucher fulfilment operation.
This is a hands-on role at the heart of our customer experience. You'll run the day-to-day fulfilment operation, ensuring vouchers are printed, packed, and dispatched accurately and on time — especially during our busy festive peak.
What you'll do
Run the daily physical fulfilment operation for printed gift vouchers
Work hands-on while supervising workflow and priorities
Line manage one permanent team member and oversee temporary staff during peak periods
Monitor stock levels and carry out regular stock checks and stock takes
Liaise with print and fulfilment suppliers, escalating issues when needed
Support operational reporting and peak readiness
Maintain a safe, organised, and efficient fulfilment workspace
Obtain and hold a Personal Alcohol Licence to support alcohol-related vouchers
Why Join Us?
Competitive salary + benefits
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
This is a key operational role in a growing business, offering real responsibility and ownership within a fast-moving and customer-focused environment.