Job Description
Job Title: Payments Processor
Location: Edinburgh Ettrick House
Hourly Pay Rate: £14.02 (raising to £14.40p/hr from April 2026)
Contract Length: 6-month contract
Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home)
Working Model: Hybrid - 3 days from home, 2 days in-office
Training Period: 6-8 weeks in-office
Lloyds Banking Group are currently seeking highly organised, detail-focused Senior Customer Operations Assistant to join the Bacs & Switchers Team within Banking & Trade Delivery. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests.
Key Responsibilities:
You will work primarily within the Bacs Referrals Team, with opportunities to cross-skill across the wider department. Responsibilities include:
Handling live Bacs payment referrals generated due to issues such as limit breaches or incorrect account details.
Contacting clients to obtain pay / no pay decisions for time-sensitive submissions.
Taking appropriate actions to ensure payments are processed correctly or extracted where required.
Managing inbound and outbound enquiries via telephone and email.
Supporting commercial and business banking clients who process high-value or high-volume Bacs payments.
What We're Looking For:
Excellent communication skills (written and verbal)
Strong attention to detail
Proactive problem‑solving abilities
Ability to work accurately under pressure
Confidence handling customer enquiries
A willingness to learn complex payment processes
Why Join Us?
Supportive team environment
Full training and cross‑skilling opportunities
Hybrid working once trained
Involvement in critical banking operations
Opportunities for development across the wider Banking & Trade Delivery team
Benefits:
Work from home 3 days per week
Weekly pay
Online payslips
Dedicated aftercare team
Annual leave allowance of 31 days per year
Employee Assistance Programme
Access to Able Futures
Eyecare Vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets, and more
Smart Spending App
Workplace Pension Scheme
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