Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.
Location - Crawley Court, Winchester.
Role is hybrid between home working and office (2-3 days per week in the office)
Total Package
* Upto £31,000 base salary
* Training and Development
* Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering
* 6% pension contribution
* Private Medical
* 25 days annual leave
* Life insurance
* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Must Haves:
* Experience of providing IT support
* Proficient in the use of Service Management and diagnostic tools
* Knowledge and experience in supporting business-standard IT systems and technology
* Ideally drive as location is remote
Key Responsibilities:
* 1 week in 4 includes a full week of on call
* Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
* Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
* Deliver first class customer service across all communication touch points
* Ensure service records are kept up to date and are accurate
* Complete tasks under Service Request Management
* Maintain and create necessary IT documentation
* Provide continual improvement activity ideas
Qualifications:
ITIL Foundation handy but not essential