Location:Bolton
Team:Customer Experience
Contract Type:Permanent
Hours:Full Time
Are you passionate about making a real difference in people’s lives? Do you thrive in a role where empathy, active listening, and meaningful conversations are at the heart of everything you do?
We’re looking for aCustomer Service Advisorwho is committed to deliveringlife-changing experiencesthrough every interaction with our claimants. This is more than just a customer service role – it’s an opportunity to be a trusted guide, a compassionate listener, and a positive force in someone’s journey.
What You’ll Do:
* Provideempathetic, person-centred supportto claimants, ensuring every interaction is respectful, understanding, and solution-focused.
* Handle enquiries withcare, clarity, and professionalism, helping individuals navigate complex situations with confidence.
* Collaborate with colleagues to ensure aseamless and supportive claimant experience.
* Be achampion of positive change, identifying opportunities to improve our service and the lives of those we support.
What We’re Looking For:
* A natural communicator who listens withempathy and intent.
* Someone who understands thepower of kindness and patiencein transforming a customer’s experience.
* A team player who bringsenergy, positivity, and resilienceto every challenge.
* Experience in customer service is a plus, but what matters most is yourcommitment to people. Why Join Us?
* Be part of a team that’schanging lives every day.
* Receiveongoing training and supportto grow your skills and confidence.
* Work in an environment that valuesdiversity, inclusion, and emotional intelligence.
* Enjoy the satisfaction of knowing your work has areal and lasting impact.
Why Join Us?
* Be part of a team that’schanging lives every day.
* Receiveongoing training and supportto grow your skills and confidence.
* Work in an environment that valuesdiversity, inclusion, and emotional intelligence.
* Enjoy the satisfaction of knowing your work has areal and lasting impact.
Ready to be the difference?
Apply now and help us create a service where every claimant feels heard, valued, and supported.
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