The starting salary for these positions is £33,552 per annum based on a 36 hour working week.
In Surrey we believe that every child should have the opportunity to reach their full potential, and that children are best supported to grow and achieve within their own families. By working together, we are developing flexible services which are responsive to children's and families' needs, providing the right level of help at the right time.
Our Family Intervention Workers within our Intensive Family Support Service (IFSS) are based across Surrey in our four quadrant teams, this role is based in South East Surrey - Office base location in Reigate, working across Reigate & Banstead, Mole Valley, and Tandridge boroughs/districts
Rewards and Benefits
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residentsAbout the Role
In 2024 Surrey County Council launched the Intensive Family Support Service to provide intensive early help for whole families who have interconnecting needs.
Working together with partners in local communities, our vision is that more families should receive timely support in the hope that needs do not escalate, and statutory intervention can be avoided where possible. We want to ensure that expertise is shared and well-coordinated so that families have a consistent relationship with their Practitioner and are not 'passed around' multiple providers, having to repeat their stories and experiences.
Since the service was established, we have realised the positive benefits that our Family Intervention Workers can have working alongside Social Workers in our Assessment Teams to start direct work with families at the earliest possible opportunity. These roles sit within our Intensive Family Support Service but will work closely with assessment colleagues to provide rapid support to newly referred families.
On a typical day you can expect to be involved in:
Supporting whole families through a strengths-based and trauma-informed approach, using motivational interviewing skills, one-to-one meetings, visiting children in schools, families in their homes, and delivering group-work
Coordinating key support services and professionals to form an engaged, active and effective Team Around the Family with clearly defined roles and expectations as per the family plan
Maintaining positive contact and effectively managing the balance of providing hands-on support and coordinating relevant partners. In all you do you will ensure that families are not 'passed around' different services and that support and relationships are consistent and meaningfulThese roles provide a platform to gain a diverse range of social care experience that could unlock further development and career opportunities within Children's social care. Feedback from our recent Ofsted inspection report highlighted the positive work of the IFSS and recognised that "Staff are well-trained and committed, feel highly valued and are proud to work in Surrey" which is something you can expect if you join IFSS!
Shortlisting Criteria
The application process will consist of 4 questions related to your experience and understanding of the role together with a request to upload your CV. Please note, you are not required to submit a personal statement.
To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:
Understanding or awareness of legislation, procedures and issues relating to the support of vulnerable children and families, or the willingness to learn and develop this area
Ability to plan, manage and prioritise a caseload, seeking guidance where necessary
Ability to write clear, concise and accurate reports
Effective communication and interpersonal skills with the ability to build meaningful relationships
Ability to work effectively and flexibly as part of a team, supporting your colleagues when neededSurrey has both urban and rural areas and Family Intervention Workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a defined geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.
We welcome applications from people local to Surrey and our surrounding borders with a broad range of whole-family experience to create multi-skilled teams. Full training will be provided, so if you are interested in this type of work and are committed to supporting families locally - we would be pleased to hear from you.
The job advert closes at 23:59 on 18th November 2025 with interviews planned to follow.
As we are recruiting to a number of positions applications will be regularly reviewed and progressed therefore we recommend you submit your application as early as possible.
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs