Contract: Full-time, Permanent
Contractual base: Either Tewkesbury, Wolverhampton, Chipping Sodbury, London, or Norwich
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based leadership role with responsibility across a wide geographic area
Other requirements: Full driving licence and access to a vehicle. An enhanced DBS and consumer check is required for this role
Closing date: Sunday 1 March 2026
Join us in shaping the future of how we serve our customers
At Bromford Flagship, we’re passionate about creating the conditions for our customers — and our colleagues — to thrive. As part of our ambitious Place initiative, we’re transforming the way we plan, deploy and invest in our people and resources so we can deliver brilliant services now and in the future.
What this role is all about
You’ll lead the way in how we plan our workforce and operational capacity across key services such as our contact centre, repairs, and housing teams. Your work will help ensure we have the right people, in the right place, at the right time — all while delivering great customer outcomes and value for money.
This isn’t about property development or capital planning: it’s about shaping how we organise, deploy and optimise our operational resources to support future growth and deliver a consistently excellent customer experience.
You’ll build a planning framework that gives leaders clear insight, strengthens our forecasting, and improves how we make decisions. You’ll also partner closely with Finance to ensure our resource plans align with our budgets and forecasts.
What you’ll be doing
* Creating and embedding a strategic resource planning framework for our Place initiative
* Aligning people, demand and capability to our organisational priorities
* Driving operational efficiency and helping us optimise our cost to serve
* Providing scenario modelling and insight that supports confident decision‑making
* Working closely with senior leaders as a trusted strategic advisor
* Leading and developing a talented planning team focused on continuous improvement
What you’ll bring
We’re looking for someone who is curious, analytical and confident working with complexity — someone who enjoys shaping new approaches and influencing senior colleagues.
You’ll need:
* Experience in strategic resource planning, capacity planning or operational optimisation
* Strong analytical and modelling skills, with the ability to turn insight into action
* Great stakeholder skills and the confidence to influence at senior levels
* Experience leading teams and building planning capability
* An understanding of how financial planning links to operational strategy
* A forward‑looking mindset and the ability to anticipate future needs
What you’ll grow with us
* Broader technical and sector knowledge
* A deeper understanding of what matters most to our customers
* The chance to shape one of our most important strategic programmes
Additional information
A company car is not provided for this role, but mileage can be claimed for business travel in line with our policy.
Interested?
If this role sounds like a good fit for you, please apply by Sunday 1 March 2026.
Why Join Us
By joining Bromford, part of Bromford Flagship LiveWest, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
Job Summary
* Location: Across the Bromford Flagship LiveWest geography
* Organization: Bromford Flagship
* Job Type: Permanent
* Salary: Up to £97,000 per annum
* Closing Date: 01/03/2026
* Reference ID: 36504
Get in touch
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
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