Background
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location
Based in London office with flexible homeworking in line with Crisis’ Hybrid Working Policy.
About the Role
This is a pivotal moment to join Crisis in a technical leadership role. We are approaching the go‑live of our new Supporter CRM, built on Microsoft Dynamics 365, with launch scheduled for July 2026. As Supporter CRM Product Owner, you will play a central part in ensuring that go‑live is a success – and then in establishing the continuous improvement model that will drive the platform forward. You will be bold in shaping the product vision, working closely with the CRM Journeys Lead and key stakeholders across the charity to bridge strategic goals with technology enablement.
Working within our Data, Digital and Technology team and reporting to the Business Systems Manager, you will own the product backlog, lead agile delivery sprints, and act as the primary technical expert and advocate for the Supporter CRM. You will bridge the gap between technical development and the ambitions of our supporter‑facing teams, translating user needs into clear, deliverable requirements. Your work will enable an exceptional supporter experience – central to Crisis’s ability to grow income and engagement in pursuit of our mission to end homelessness for good.
Qualifications
* Substantial experience of technical Product Ownership, ideally with hands‑on knowledge of Microsoft Dynamics 365
* Proven ability to translate business requirements into technical specifications within an agile framework, leading delivery teams through sprints and releases
* Exceptional stakeholder management and communication skills – equally comfortable working with technical developers and non‑technical colleagues at all levels
* Experience of driving high levels of user adoption for a new system or service, including establishing training, governance and change control processes
* Demonstrable track record of working as part of a cross‑disciplinary team while being able to work on your own initiative
* A commitment to Crisis’s purpose and values, and to equality, diversity and inclusion
You may also have experience in one or more of the following: Fundraising or Engagement CRM in the charity sector; Dynamics 365 or other integrated Microsoft technologies; agile project management; change management and adoption; software development.
Benefits
* A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
* Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
* Pension scheme with an employer contribution of 8.5%
* 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
* Enhanced maternity, paternity, shared parental, and adoption pay
* Flexible working around the core hours 10am-4pm
* Wellbeing Leave to be used flexibly
* And more – full list of benefits available on website
Diversity and Inclusion
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
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