About us
Opportunities have arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We’re committed to delivering high quality service and we are looking for talented, customer-focused team players to join us.
The role
There are two posts available:
1. 37 hours per week, fixed term contract to cover maternity
2. 21 hours per week, fixed contract until 30 June 2026
Providing Customer Services via telephone, email and face-to-face at Contact Warrington for a range of Council services including Council Tax, Business Rates and Benefits and will work with us in developing, expanding and improving service delivery for our customers. Initially starting on the telephony service where you will build your skills and experience before progressing to face-to-face customer service and potentially digital contacts.
What's needed?
3. good communication and interpersonal skills
4. IT/keyboard skills
5. Excellent customer service skills, with previous experience in a highly pressured customer services environment, would be an advantage.
6. Being able to deal directly with members of the public, businesses and internal colleagues.
7. The ability to provide a friendly, efficient service, at times under great pressure.
A very high level of personal resilience is required as you will be expected to have, at times, difficult conversations with our most challenging and vulnerable residents
Benefits
As well as a competitive salary, working for us means you get:
8. 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
9. Access to our attractive and competitive benefits package
10. Access to our Health & Wellbeing Programme
Key Dates & Further Information
Contact Warrington is open from 8.30am to 5.00pm Monday to Friday. The hours available are for shifts within our opening times Monday to Friday.