Overview
Agilent is a global leader in laboratory and clinical technologies. We are passionate about bringing great science to life and supporting quality and innovation across life science research, patient diagnostics, and ensuring the safety of water, food, and pharmaceuticals. Join Agilent to help scientists and clinicians pursue discoveries that improve lives.
Responsibilities
* Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
* Contact customers in a timely manner and schedule service efficiently.
* Coordinate with the manager and sales team to understand and meet customer needs and expectations.
* Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
* Complete administrative paperwork and computer reports promptly and accurately.
* Provide feedback to Product Specialists, manufacturing or OEM vendors concerning performance anomalies; use the complaint handling system as required.
* Address customer requests for service and communicate proactively before, during and after service.
Qualifications
* University degree in a Life Science (Biology, Biochemistry, Biotechnology…) or a Technical field (Electronics, Electrical Engineering, Informatics…)
* Experience in a customer facing and technical support position for diagnostic solutions such as genomics and/or pathology
* Computer literacy. Knowledge of IT networks, security and data would be an advantage
* Full proficiency in English
* A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer
* Permanent Contract
* Outstanding company culture
* Career development opportunities
* Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
* A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
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