World Duty Free are looking to recruit a customer and sales focused Customer Service Leader to join their team at Heathrow. You will be responsible for inspiring a team of people to deliver sales and profit targets; through coaching, leading and role modelling exceptional customer service and operational standards within their airport shops.
Key Accountabilities
* Acting as role model to inspire your team to deliver individualised world class service at all times
* Enabling the full potential of your team and individual team members by continuous coaching and tailored development
* Working as a key management team member to ensure the smooth daily running of all shops to outstanding operational standards
* Role modelling and applying behaviours as set out in our Global Competency Framework (Progress Me)
* Recruiting outstanding talent in a manner that promotes WDF as an employer of choice