Service Coordinator | Nottingham | Full-Time | Working hours are Monday to Friday, 8 am – 5 pm | £25,000 – £35,000 per annum
Our client is seeking a highly organised and proactive Service Coordinator to join their team in Nottingham. This role plays a key part in ensuring the smooth running of HVAC services, coordinating technicians, and delivering an exceptional experience for clients.
Are you the right person for the job?
Service coordination, scheduling, or customer service experience (HVAC or construction industry preferred)
Strong organisational and multitasking skills
Excellent communication and interpersonal abilities
Proficiency in MS Office and service management software (e.g., ServiceTitan, Joblogic, or similar)
Ability to work under pressure and adapt to changing priorities
High school diploma or equivalent (minimum)
Associate's or bachelor's degree in business administration, facilities management, or related field (preferred)
2+ years in an administrative, scheduling, or coordination role
Knowledge of HVAC systems and terminology (advantageous but not essential)
What will your role look like?
Coordinate and schedule service calls, preventive maintenance, and emergency repairs
Dispatch HVAC technicians based on skillset, availability, and location
Maintain service records, job logs, and customer information in company systems
Communicate with customers to confirm appointments, provide updates, and follow up on completed work
Track and manage parts orders, deliveries, and inventory for scheduled jobs
Support the service manager with admin tasks, reporting, and workflow optimisation
Ensure compliance with health, safety, and company standards
Handle customer inquiries and resolve service-related issues promptly and professionally
What can you expect in return?
£25,000 – £35,000 annual salary
Office-based role with onsite parking
28 days of annual leave
Company pension scheme
Ongoing training and professional development
Career growth opportunities within a supportive and skilled team
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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