Overview
This role is for Customer Service Advisors in Nelson. Full technical training will be given, though you\'ll need to come already set with some fantastic customer service skills.
Responsibilities
* Providing exceptional support and service to our partners
* To be the first point of contact for complaints and escalations within the team and for our Resellers
* Provisioning and Managing reseller orders using our mainframe internal systems as required
* Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
* Customer Service and Support duties
* Handle incoming calls from our Resellers as required
* Investigation into root cause of recurrent provisioning issues
* Provide technical advice to resellers and internal staff
* Schedule and action all tasks to completion within specified timescales
* Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience
* Customer engagement skills
* IT skills/knowledge
* A desire to succeed and develop
* Exceptional communication skills
* Accuracy and attention to detail
* Ability to multi task and problem solve
* Flexible approach to work
* Excellent team player
* Self-motivated and enthusiastic
* Ability to work under pressure to set deadlines.
What\'s in it for you?
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You\'ll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
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