Location: Mercure Exeter Rougemont Hotel, Exeter
Contract type: Permanent
Hours: Full Time
Posted date: 23/12/2024
Would you like to work for a company that rewards your hard work by offering a fantastic range of benefits?
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Recommend a Friend Initiatives
* Free Car Parking
* Long Service Awards
* Stays in our hotels at discounted prices
* Even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Does the below sound like you?
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Excellent standards and competent level of IT proficiency
* Good organisational / time management skills
* Resilient, creative, able to multitask and work under pressure
* Ability to work flexibly
* Able to deliver exceptional customer experiences at all times
Does this sound like a role for you? If so, do not miss out on this amazing opportunity; please apply immediately.
The Role:
* As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments
* Always demonstrate a high level of customer service
* Attend appropriate training courses when required
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations, and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments as necessary
The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter and is an ideal location for both business and leisure. This beautiful Victorian hotel is perfect for business travellers and leisure guests alike. In Drakes restaurant, the chef prepares excellent traditional British cuisine. In Drakes Bar and Nelson’s Lounge, the friendly staff serve light snacks and cool drinks.
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