1st Line Support Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits
Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers!
Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving problems? At Venom IT, we’re on the hunt for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale.
We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we do it with energy, teamwork, and pride.
What’s In It For You
* 23 days holiday + bank holidays
* Your Birthday Off – paid!
* Private Medical Healthcare (including mental health, optical & dental cashback)
* Gym membership & Reward Gateway discount scheme
* Length of Service bonuses & development opportunities
* Onsite parking & great team socials – we celebrate wins, big and small!
Key Responsibilities of the 1st Line Support Engineer:
* Responding to IT helpdesk requests via phone, email, and our ticketing system.
* Troubleshooting technical issues (user accounts, email, backups, server checks, and more).
* Setting up and configuring IT kit – PCs, laptops, printers, and servers.
* Helping build, repair, and maintain equipment to keep clients online and operational.
* Working closely with our expert engineers to learn, grow, and deliver brilliant support.
* Sharing your knowledge and helping users feel confident with their tech.
What We’re Looking For:
You don’t need years of experience – just passion, drive, and great communication skills.
Ideally, you’ll have:
* Around 1 year’s IT experience or have recently completed an IT Apprenticeship.
* A confident phone manner and friendly, professional approach.
* Strong organisational skills and the ability to handle multiple requests.
* The ability to stay calm and positive – even when customers aren’t!
* A genuine enthusiasm for learning and progressing your IT career.
* Bonus points if you’ve got a bit of knowledge in areas like:
Windows OS, Citrix, VMware, Microsoft Server, Office 365, or networking.
Why Venom IT?
We’re not just growing – we’re thriving. Venom IT is a well-established, rapidly expanding cloud and cybersecurity MSP supporting thousands of users every day. We combine cutting-edge tech with a people-first approach. Join us and be part of a team that genuinely values curiosity, growth, and teamwork.
Ready to make your mark in IT?
Apply now and start your journey with a company that will invest in your success from day one.