Operations Manager
Multi-Site Hospitality Group — London
Permanent | Full-Time
Based in West & Central London (multi-site travel required)
About the Business
We are an independent, fast-growing hospitality group operating multiple food and beverage concepts across London. Rather than replicating a single brand, we create venue-specific experiences tailored to each location and audience.
With several successful sites already operating and additional locations launching in 2026, we are entering a major growth phase and are looking for an exceptional Operations Manager to help build the operational structure that supports that expansion.
This is a high-impact role within a founder-led business where operational excellence, adaptability, and strong leadership are critical.
The Role
This is a group-wide operations role overseeing multiple hospitality sites across London. You will act as the key operational link between the leadership team and on-site management, ensuring consistency, efficiency, and accountability across the business.
We are not looking for a coffee specialist or food expert. Our site leaders own the craft and customer experience. What we need is a highly organised operator who understands labour, systems, reporting, scheduling, standards, and execution at scale.
The successful candidate will play a central role in preparing and launching new sites in 2026 while supporting the ongoing performance of existing operations.
Key Responsibilities
Operations
* Oversee day-to-day operations across multiple hospitality sites
* Build and manage rotas to ensure labour targets are achieved
* Maintain operational standards, SOPs, opening/closing procedures, and compliance systems
* Coordinate stock management and ordering alongside production and kitchen teams
* Manage supplier relationships including consumables, equipment, and service providers
* Ensure all locations are operationally prepared for launch and daily trade
Reporting & Systems
* Own operational reporting including labour vs revenue analysis and weekly performance reporting
* Manage operational systems including POS platforms, spreadsheet reporting, and process automation
* Reconcile labour data and support weekly cost reporting
* Work closely with finance support on cost allocation and reporting accuracy
* Deliver clear weekly operational updates to the leadership team
People Management
* Line manage site leadership teams across all locations
* Handle people administration including holidays, absences, and first-line HR matters
* Support recruitment, onboarding, and team development
* Maintain a flexible, collaborative operational culture across sites
New Site Openings
* Lead the operational setup of new London locations launching in 2026
* Build staffing structures, rotas, systems, and operational processes from the ground up
* Coordinate staffing and operational support across multiple locations during launch
* Ensure openings are delivered on time, on budget, and to standard
What We’re Looking For
Essential
* Proven multi-site operations experience within hospitality, QSR, coffee, or fast casual environments
* Strong understanding of labour management, reporting, and P&L performance
* Experience building and managing rotas across multiple locations
* Confident people manager — calm, fair, organised, and decisive
* Highly process-driven with strong operational discipline
* Comfortable working with POS systems, spreadsheets, and reporting tools
* Based in London and able to travel regularly between sites
Desirable
* Experience within a scaling or high-growth hospitality business
* Experience supporting new site openings
* Familiarity with operational reporting and automation tools
What Success Looks Like
Success in this role will be measured through:
* Labour cost performance across the group
* Efficient rota management and staffing consistency
* Accurate and timely operational reporting
* Successful delivery of new site launches
* Strong staff retention and team stability
* Consistent operational standards across all locations
Why Join
This is an opportunity to step into a genuinely influential role within an ambitious independent hospitality business at a key stage of growth.
You’ll work directly with the founders, help shape the operational infrastructure of the company, and play a major role in scaling the business over the coming years.
For the right person, this role offers significant ownership, autonomy, and long-term growth potential.