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Collections Specialist, Crawley, West Sussex
Client: Pepper Advantage
Location:
Crawley, West Sussex, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Are you a skilled Collections Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.
We seek candidates with outstanding customer service skills to manage mortgage servicing throughout the complete cycle, providing workout solutions to customers experiencing payment difficulties, and liaising with solicitors during litigation processes.
This is a hybrid role, requiring 3 days per week in the office after a 3-4 month training period.
Key responsibilities include:
* Processing mortgage administration activities accurately and timely
* Communicating regularly with customers facing payment difficulties
* Negotiating arrears workout options such as arrangements, capitalisation, loan workouts, and shortfall sales
* Monitoring workout strategies and ensuring compliance, taking further action as needed
* Analyzing problems, thinking creatively, and making effective decisions
* Having recent experience in a Collections role
* Dealing with customers experiencing financial difficulties
* Exposure to operational loans, preferably mortgages
* Providing outstanding customer service
* Communicating effectively with customers
* Experience in the Financial Services Industry
* Strong English verbal and written skills
* Attention to detail
* Understanding of Consumer Duty and regulatory requirements
Benefits include a benchmarked salary of £33,000 per annum, private medical insurance, pension scheme, 25 days holiday plus bank holidays, EAP, enhanced maternity/paternity leave, wellbeing days, eye care contribution, and life assurance.
About Pepper Advantage:
Established in 2013, Pepper Advantage UK is a successful loan servicing business with offices in London and Northern England, managing over US$25 billion in assets across various sectors including residential and commercial mortgages, and SME loans.
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