This is a fantastic opportunity to work fully remotely with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.
You'll play a critical part in optimising and supporting our customers AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. Operational Cloud Support
Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
Supporting cost optimisation (FinOps) and security posture improvement across client deployments.
Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
Participate in release management, change configuration, and cloud resource lifecycle operations.
Project Delivery & Skill Development
Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.
Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/ Workspaces is advantageous.
Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash).
Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued.