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Direct message the job poster from New Dawn Recruitment Agency (Dartford) Ltd
Company Description
My Client is a Local Authority in Sandwell
Role Description
This is a full-time, on-site role for a Customer Service Advisor located in Smethwick. The Customer Service Advisor will be responsible for providing excellent customer service by addressing customer inquiries and resolving issues in a timely and efficient manner. Day-to-day tasks include handling customer calls, maintaining customer satisfaction, and supporting customers with various issues related to products and services. The role also involves ensuring a professional telephone manner is maintained at all times, documenting customer interactions, and following up on customer feedback.
Qualifications
* Customer-focused Service, Customer Support, and Customer Service skills
* Experience in maintaining Customer Satisfaction and Telephone Manner
* Strong communication and interpersonal skills
* Ability to multitask and manage time effectively
* Proficiency in using customer service software and tools
* High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
* Industries
Hospitals and Health Care
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