Role: Implementation Analyst (Scheme Benefits) - Level 3
Reports to: Scheme Benefits Implementation Manager
Primary purpose of the role: To ensure all aspects of a transition and change project are delivered on time and to a high standard within a controlled project environment.
Key responsibilities
* Lead client implementation projects
* Implement the products and services on our technology platforms
* Manage system configuration activities and quality
* Deliver tools to allow successful calculation automation and data migration
* Identify, troubleshoot and resolve client queries and issues
* Support Project Managers and Implementation Consultants through the efficient delivery of project tasks
* Deliver end user documents to support Operational Readiness and day to day administration
* Mentor and coach other Implementation Analysts
* Follow Evolve procedures and produce documents applicable for project and quality gates
Key tasks
* Meet with clients during the implementation cycle to understand their requirements, data, processes and systems, and make recommendations on how to implement our product(s)/service(s)
* Undertake scheme analysis and system configuration
* Support the production of requirement documentation
* Participate in client meetings and project status calls
* Liaise with clients, third parties and Company departments
* Undertake data analysis and testing tasks
* Support the technical development of our technology platforms through participation in new and enhanced developments
* Provide support where necessary to the line manager in the effective management of staff
* Facilitate internal and external system training when required
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
TPBN1_UKTJ