Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.
What you’ll be doing
* Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for every delivery going out on time.
* Review data and ensure compliance to processes and procedures in a fast‑paced environment with many KPIs.
* Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team.
* Take full accountability for the store overnight, role‑modeling and coaching for high standards and efficiency across the store.
* Manage people, including pay and scheduling routines, training, communication, and employee relation activities such as managing performance, absence, and completing disciplinaries.
* Work early mornings with picking items for deliveries usually from 04:00 to 08:00.
What makes a great Lead Online manager
* A passionate leader who consistently aims for customer and colleague excellence, growing their team to do the same.
* Experience managing managers in a fast‑paced, performance‑focused environment.
* An operator who is comfortable managing alone in the absence of more senior management.
* Driven to deliver high performance with a focus on efficiency and engagement.
* Confident in the use and interpretation of KPI data, with a track record of improving these metrics.
* Puts inclusivity at the heart of work, building an inclusive team and working environment.
* Capable of managing disciplinaries, performance issues or other employee relations issues up to dismissal.
Essential Criteria
* Experience leading large teams in a fast‑paced, customer‑focused environment, developing leaders and building a culture of ownership and accountability.
* Track record of delivering exceptional customer experiences across complex operations.
* Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction, and colleague engagement.
* Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases.
* Leadership experience in an operational environment such as retail, hospitality, or food service, owning departmental performance and leading the store in the absence of senior leadership.
* Evidence of leading change, whether rolling out new ways of working, embedding new systems, or shifting team mindsets.
Benefits
* Discount card: 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% off on Fridays and Saturdays.
* An annual bonus scheme based on store and individual performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, and maternity and paternity leave.
* Pension: employer match of 4-7.5% of contributions.
* Sainsbury’s share scheme with discounted rates.
* Wellbeing support, including emotional support, counselling, legal and financial advice.
* Colleague networks for professional development.
* Cycle to Work scheme for new bike and cycling equipment, saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their roles, and our internal networks aim to ensure true representation and remove barriers. We offer mentorship, training, and career progression pathways to help colleagues grow and succeed. Diversity initiatives and events foster a culture of inclusion and respect.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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