Restaurant and Bar Supervisor - Chester Restaurant and Bar Supervisor 13.21 per hour Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description As a Bar and Restaurant Supervisor, you’ll play a key role in the smooth operation of the resort’s dining and bar experiences. You’ll support the leadership team in overseeing daily service, ensuring that both guests and team members enjoy a positive, professional and memorable environment. Responsibilities : Supervise the daily operations of food and beverage outlets including breakfast, lunch, dinner, events, and bar service. Lead by example, delivering exceptional service and motivating your team to do the same. Assist with training and onboarding of new team members. Ensure high standards of hygiene, health and safety, and compliance with food safety regulations. Coordinate with the kitchen and front-of-house teams to ensure smooth, timely service. Handle guest feedback efficiently and professionally, resolving issues where appropriate. Assist with stock control, ordering, and waste reduction. Help with planning and executing events and private dining experiences. Support with rota management and team scheduling where required. What We’re Looking For: Previous experience in a supervisory or team leader role within a food and beverage environment Passion for hospitality and delivering memorable guest experiences Strong organisational and communication skills Hands-on, team-focused, and guest-oriented Flexibility to work across different shifts, including mornings, evenings and weekends Troo Benefits Free Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours. Zoo Membership : Membership for you, your partner and your children to visit the Zoo during your time off. Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars. Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.