Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Due to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.
Location: Coventry
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The contract covers hours between 08:00 and 22:00, Monday to Friday, and Saturday 09:00 - 17:00 on a rolling rotational basis.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk individuals eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re-establish independent, crime-free lives.
Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to service users and the wider community, while gaining insight into the criminal justice system.
Key Responsibilities:
* Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
* Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and provide guidance on housing-related matters.
* Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best outcomes for service users.
Who Will Thrive in This Role?
* Resilient individuals who can maintain a healthy work-life balance.
* Problem-solvers who enjoy creative thinking to overcome challenges.
* Emotionally intelligent people who understand and respond to human behaviour.
* Team players eager to collaborate and contribute positively.
* Strong interest in engaging with people, adapting communication styles, and making informed decisions.
* Ability to work professionally while balancing service user needs and Nacro’s wider mission.
* Excellent organisational skills, with the ability to manage multiple priorities.
* Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
* Full UK driving license and access to a vehicle with business car insurance (mileage reimbursed at 45p per mile).
* Willingness to travel for work purposes.
* Enhanced DBS check and Prison Clearance required.
* 25 days holiday plus bank holidays.
* Occupational sick pay exceeding statutory requirements.
* Flexible working options, including working from home between property visits and scheduling meetings around personal constraints.
For further information about the role, please click here.
Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you. Please note this role does not offer visa sponsorship. For UK working rights, visit GOV.UK. Applicants must have the right to work in the UK.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.
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