Job Title: Integrated Care Systems Manager
Function: Customer Engagement
Location: Field Based - North East
Contract type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Monday 6 April 2026
About the role
The Integrated Care Systems Manager plays a central role in supporting NHS Supply Chain’s mission by managing relationships across a high number of NHS trusts within the North East region. This role exists to build strong, senior level partnerships, developICS work plans, and coordinate internal expertise to deliver value that extends beyond savings. Acting as the first‑line relationship owner, the postholder balances strategic long‑term projects with day‑to‑day account management, administrative coordination, and proactive problem‑solving. Regular travel is essential, including visiting trusts,ICS stakeholders, and NHS Supply Chain sites for meetings, ensuring a visible and responsive presence across the region. Through effective collaboration, influence, and customer‑focused delivery, the role helps the NHS achieve better outcomes and frees frontline staff to focus on patient care.
Responsibilities
* Develop and implementICS level plans to deliver value beyond savings across anICS, utilising a consultative approach.
* Develop strong senior relationships, co‑ordinating and structuring internal resources to support customer activities.
* Influence a complex business internally to support the goals of the customer which the RegionalICS lead will co‑ordinate.
* Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
* Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training, etc.), and co‑ordinate those activities into a single customer plan.
* Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
* Own first line customer relationships.
* Work collaboratively with customers and colleagues to achieve joint goals.
* Drive value for customers.
* Hold accountability for revenue and savings KPIs within assigned region.
What skills will help you thrive in this role?
* The ability to influence senior stakeholders, both internal and external.
* Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally.
* Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers.
* Advanced level of consultative selling.
* Building effective relationships and engaging with a wide network.
* Leveraging a wide network to provide insight and influence outcomes.
* Utilising a customer focused approach.
* Clear and effective communications skills.
* Managing complexity.
* Ensuring accountability.
* Due to the travel requirements of the role, candidates must possess a full, valid driving licence.
About NHS Supply Chain
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at careers@supplychain.nhs.uk.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply. Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
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