NWM/703 Hours : Full Time – 37.5 hours per week Work Pattern : This role requires flexibility to meet operational needs, will include some weekend/evening on call working. With the requirement to undertake regular spot checks, including evenings and weekends. On-Call Duty requirement : The on-call rota operates on a 1 in 3 week basis, to be discussed at interview. S alary: £38,223 per annum, rising to £40,540 after 6 months Location: Holly Tree House - Norwich NR5 * Due to the nature of the role a driver licence with business insurance and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted. The Role The Short Stay Recovery House Service Manager will be responsible for managing a 24 hour crisis intervention service supporting people psychiatric and/or psychosocial crisis who do not require hospital admission. Working at crisis level, the post holder will lead and support the team to deliver short term, intensive, recovery focused interventions that reduce the distress and impact of crisis. As the primary liaison with the Crisis Resolution and Home Treatment Team (CRHT), the manager will receive, review and respond to referrals within agreed timeframes. They will complete initial risk screening, assess suitability for a non clinical environment, and make safe, defensible decisions regarding admissions. The post holder will maintain accurate KPI data, monitor performance against contractual requirements, and ensure the service meets targets safely and sustainably. They will use data to inform service improvement, escalate concerns, and work with the Head of Service to address issues and drive continuous improvement. Please refer to the job description for more information. Job Description: JD Service Manager SSRH.pdf Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the HR: [email protected] Individual Interview Dates will be confirmed for interviews We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Recruitment Guidance for Candidates.pdf How To Apply *Candidates are required to complete an application form, t he link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “ Apply for this job”. If you need to contact us please contact the HR Department on 0300 330 5488. Norfolk and Waveney Minds Equity Statement We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported. Safeguarding Statement Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.