Customer Experience Team Member
Location: Bath
Salary: £15,097.80 - £16,008.60 per annum (depending on experience), plus bonus and benefits
Hours: 22.5 hours per week. Customer Experience Team Members work 3 days out of 7, between 7am and 10pm. Weekends are required on a rota basis.
The role
Join Unite Students and thrive in a friendly, inspiring team! Be recognized for your true, talented self. Enrich lives through meaningful interactions and make a real impact. From assisting a locked-out student to recommending local restaurants or organizing welcome events; the Customer Experience Team Member role is highly varied. No two days are the same!
What you`ll be doing:
* Providing a welcoming front-of-house reception service
* Conducting flat viewings, inspections, and leading sales conversations
* Planning and organizing events for our students
What we`re looking for:
* A caring, warm personality with a positive attitude
* An excellent communicator, comfortable chatting with students and answering questions
* Strong time management and organizational skills
What you`ll get in return:
* A discretionary annual bonus based on company performance
* 25 days paid holiday plus an holiday buying scheme, with 5 additional days for long service
* A generous pension scheme with employer contributions between 5% and 11%
* Health and wellbeing benefits including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit for you and your family
* Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Additional benefits including an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 company and the UK`s largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We are committed to fostering diverse and inclusive teams, driven by our values, culture, and a positive energy.
Our values:
Inclusion is central to our identity. We strive to create a happy, healthy organization where everyone belongs.
People make Unite Students:
Employees, students, and neighbors contribute to environments where everyone can thrive.
Room for Everyone:
We embrace individuality and focus on building inclusive teams. Our culture encourages you to be yourself, share your voice, and belong. We are rated Gold Investors in People and aim to provide excellent learning and development opportunities. We are building a home for success for both our employees and students—exceptional people making a difference.
We are US.
All new employees will undergo a basic criminal record check prior to starting, at our expense. Employment is contingent upon satisfactory clearance.
If this role excites you, we look forward to your application!
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