A global organisation is seeking a passionate Real:Time Analyst (RTA) to join their Customer Relationship Centre on a 12-month contract in Whitley, Coventry. This hybrid role involves monitoring live service performance, managing resources, and providing insights that drive operational excellence. The ideal candidate should be data-driven, possess strong Excel skills, and have experience in workforce management. This position offers opportunities for structured onboarding and long-term development in a fast-paced environment. #J-18808-Ljbffr