Duties/Responsibilities
Location: Salford, Manchester
Working Hours: 0900 to 1700 Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
The post holder will be primarily responsible for the day-to-day operational delivery of the Customer Service Experience, ensuring exceptional customer interaction in a professional environment, constant service improvement, and development - leaving all staff, visitors, and members of the public with a positive, professional, and lasting impression of the site and services.
To support and coordinate all FM services within their designated floor or department, ensuring that the area is set up and ready for business, allowing the customers to focus on delivering their key objectives.
Duties: A varied and interesting workload that will draw on your excellent communication and collaboration skills. Please see the detailed job description for more information.
* Administration
* Health and safety
* Audits
* Teamwork
* Meeting room management
Person Specification
* Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation
* Educated to GCSE standard with passes in English & Math's
* Good planning, organisational, and communication skills with attention to detail
* Excellent interpersonal skills
* Excellent written and spoken communication skills
* Be confident, approachable & self-motivated
* Able to work under pressure and meet deadlines
* Must be flexible and a sense of teamwork is essential
* Excellent client relationship-building skills
* Ability to work within a team but self-motivated to work unsupervised when required
* Ability to work under pressure to balance conflicting deadlines
* Good Health and Safety knowledge (Health and Safety ISOH/Nebosh qualification desirable)
* Self-motivated, resourceful, and resilient
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
Additional Benefits
* Industry-leading maternity & paternity policies
* Refer a friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive learning & development opportunities, including opportunities for progression
* Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing, and breakdown cover
* Bike To Work Scheme
* Health cash plan - Benefits covered include optical, physiotherapy, and health & wellbeing
* Dental scheme
* Access to health assessments
* Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal, and Financial queries
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