Customer Services Assistant
Fixed Term, Part Time
£25,081 per annum
Location: Ashingdon
Working Style: Fixed-base worker
Closing Date: 29th May 2025
Join us in Libraries as we reimagine what our libraries can be and help our customers have the best experience possible.
We are recruiting Customer Services Assistants at Shenfield and Brentwood Libraries:
* Shenfield Library - Full Time - 37 hours/week
* Brentwood Library - Part Time - 18.5 hours/week - Fixed term
* Brentwood Library - Part Time - 18.5 hours/week - Fixed term for 6 months
All vacancies include Saturday work.
Libraries are evolving to meet customer demands, which vary by location. Your knowledge will be invaluable in supporting book circulation, signposting services, and improving customer experience. We want you to be proud of your role.
The Opportunity
Our Customer Service team is central to our success. You'll need confidence in assisting diverse customers with changing demands. We embrace an inclusive environment where your experience and perspectives are valued.
Key Responsibilities
* Helping people, with IT skills that can be self-taught or developed.
* Delivering story and rhyme sessions for parents and toddlers.
* Ensuring health & safety standards are met.
* Participating in promotional activities to generate income and share ideas.
* Assisting with library catalogues and full library services.
* Managing stock circulation, reservations, fines, and memberships.
* Using data insights to improve services.
* Helping with unlocking/locking up as a trusted keyholder in smaller libraries.
Experience and Qualifications
We welcome diverse experiences. Key basics include:
* A Driving Licence
* IT skills or ability to learn
* Customer service experience
* Confidence in communication and signposting
* Enthusiasm and teamwork
We are committed to a diverse team reflecting our community. All qualified applicants will be considered.
Applicants should be mobile within the operational area and have access to a vehicle, with expenses paid per Essex County Council policy.
Learn more about us at: Climate, Environment and Customer Services
Why Essex?
Essex offers a diverse landscape from Constable Country to seaside resorts, with major towns like Colchester, Basildon, Harlow, and Chelmsford. It’s an ideal place for your career. Read more about us.
We’re proud to be a Disability Confident Leader, committed to interviewing disabled applicants who meet minimum requirements, and to veterans and care leavers under our schemes.
Next Steps
If interested, please apply via the Working for Essex website.
Role may require a DBS check; if so, you’ll need to register with the DBS update service. For info, visit https://www.gov.uk/dbs-update-service
We are committed to safeguarding children and vulnerable adults.
Join The Essex Talent Community for updates on opportunities and news.
For queries, email Resourcing.Team@essex.gov.uk
Follow us on Facebook, Twitter, Instagram, and LinkedIn. Details on our careers page.
Downloads include: Pay and Reward, Our Ways of Working, About Us, Organisation Behaviours
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