PS Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, 12-month fixed term contract, located in Lowestoft. Main Responsibilities: * The first point of contact for customers, ensuring they receive world-class service. * Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team. * Keep up to date with product information and use a CRM system to add critical data. * Process and input orders by email and telephone. * General office administration (scanning, archiving, filing etc). Person Specification: * Strong business and commercial skills in a customer service environment. * GCSEs (grade C or above in English & Maths). * UK internal account management experience. * Proficient with Microsoft programs and CRM systems. * Excellent communication skills. * Customer-focused mindset * Ability to multitask. Working Hours: * Part-time, 22.5 hours per week. * Wednesday – Friday * Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00. * 12-month fixed term contract covering maternity leave. Working Benefits: * 25 days annual leave plus bank holidays. * Employee Benefits Hub. * Pension scheme. * Life Assurance. * Occupational Health