Salary: £23,000 - 24,000 per year Requirements: Strong communication skills and confidence on the phone Customer service experience (IT experience is a bonus) Good attention to detail Willingness to learn Desirable: Knowledge of Active Directory, Office 365, or ITSM tools Responsibilities: Provide first-line IT support for password resets, account administration, mailbox requests, and basic troubleshooting Log and manage tickets accurately in the ITSM tool Escalate issues when needed and keep users updated throughout the process Follow ITIL-aligned processes and SLAs Technologies: Active Directory Support ITIL ITSM Office 365 More: We are excited to present a fantastic opportunity for someone looking to start or develop their IT career in Nottingham. As the first point of contact on our busy Service Desk, you will handle calls, emails, and tickets while providing excellent customer service. This role is perfect for anyone with a passion for technology and a desire to build an IT career, and we offer a supportive team environment. last updated 8 week of 2026