Join Our Reception Team at Village Hotel Club!
First impressions are everything! As a member of our reception team, you will be the friendly face our guests see first. Your role involves ensuring every guest receives a warm, vibrant welcome, with extensive knowledge about the hotel and local area to make recommendations and resolve issues proactively. Nothing is too much trouble.
At Village Hotel Club, we embrace personality, individualism, and fun. Our modern spaces are designed for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, we rely on you to deliver exceptional service that sets us apart from the competition.
Benefits of Joining Us
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 annually.
* Discounts on overnight stays at Village Hotels, starting from £35, including breakfast.
* Friends and Family discounted stays from £49, including breakfast.
* 50% discount on Food and Drink at any Village Hotel Pub & Grill, on or off shift.
* 30% discount in our Starbucks stores, on or off shift.
* Excellent training and development programs, including Rising Stars and Talent Academy.
* Engaging Mobile Gaming training platform across various hotel areas.
* Discounts and cashback offers on High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, including mental health support and programs.
* Mental health first aiders and up to 2 mental health days annually.
* Financial wellbeing support, including salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A fun, supportive, and inclusive work environment with team events.
* Reward and Recognition schemes, anniversary rewards, and incentive programs.
* Electric car salary sacrifice scheme.
* Guaranteed day off for your birthday.
* Discounted Health Cash Plan and Sick Pay Insurance.
* Big People Days to celebrate and recognize employees and communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
* *T&Cs apply based on your contract.
What We Need From You
* Personality, and bags of it.
* A great memory to add that personal touch for returning guests.
* Proactive problem-solving skills.
* A passion for delivering the best guest experience.
* Strong communication skills.
* Team player and collaborator with other departments.
Come and be part of something new and special — Work, Grow & Play the Village Way!
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