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Business Support Officer - FTC March 2026, Birmingham
Client: Birmingham Children's Trust
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a31e0edebdc5
Job Views: 9
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
We have an exciting opportunity for a Business Support Officer to join our team. You will contribute to providing outstanding efficiency and a consistent professional Support Service that meets the needs of the business.
This is a fixed-term role until March 2026.
As a Business Support Officer, you will proactively support Social Workers or other Trust staff, ensuring processes are maintained accurately and timely. You will resolve issues in line with delegated authority and policy to achieve the best outcomes for Children, Young People, and Families.
You will handle administration and routine management of various processes to support the service, ensuring accuracy and timely outcomes. You’ll also manage a caseload of placement providers regarding unpaid invoices.
You will monitor, coordinate, and supervise a small team, acting as an escalation point for resolving unusual situations by providing advice and guidance. You’ll oversee processes, ensure quality, maintain staffing rotas (including line management if required), and proactively manage risks and priorities.
We have been rated as ‘Good’ by Ofsted following a 2023 inspection. This achievement highlights strong staff leadership, partnership working, safeguarding, and corporate parenting.
This hybrid role is based in Birmingham; you must reside within a suitable distance and have the right-to-work documents in the UK. We do not support sponsorship.
About you:
* Ability to work flexibly across the service to meet business needs.
* Provide professional and proactive support.
* Strong customer service skills for liaising with various customers and resolving inquiries.
* Excellent communication skills for engaging with diverse stakeholders.
* Experience managing a team, setting clear expectations, and driving performance.
* Problem-solving skills for internal/external issues with solutions-focused responses.
* Ability to meet tight deadlines; flexibility is essential.
* Strong administrative experience.
* Ability to handle ad-hoc and urgent queries daily, especially in colleagues' absence.
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