About the Job
Business Development Manager (SMB and Mid-Market)
London, N4
4 days in our office, 1 day working from home (choose from Tue-Thu)
£40-50k + OTE
Join Shellworks as an BDM and help us materialise a better future by eliminating plastic pollution.
About Shellworks
At Shellworks, we’re on a mission to make plastic waste a thing of the past. We’re creating a new generation of materials - sustainable, high-performing, and designed to disappear. By reimagining how materials are made, we’re tackling one of the world’s most urgent environmental challenges.
About the Role
This is a hybrid role combining new business development and customer success. At first, you’ll spend roughly 50-70% of your time winning new customers and 30% managing and growing existing accounts. Over time, the focus will shift more toward business development as our client base scales and the CSM team grows.
You’ll work closely with the founders, the rest of the sales team and sales director, helping us 3x revenue this year and next. This is a role for someone who enjoys the hunt of sales but also gets real satisfaction from building long-term relationships and delivering a great customer experience.
Your Impact
Grow new business
* Convert inbound opportunities with small businesses (<£5M) and early mid-market customers (£5M–50M), while also generating new leads throughout reach and referrals.
* In this role, you\'ll both deepen relationships in the personal care, supplement and beauty industries and help us identify our next high growth markets.
* Keenly qualify opportunities for customer needs, project scope, product feasibility, customer timeline and annual contract value.
* Pitch our products to new customers in the personal care, beauty and health supplements industry and negotiate and close commercial deals.
Manage and expand existing accounts
* Serve as the main point of contact for a portfolio of customers that you have brought in.
* Keep clients updated on developments, spot upsell opportunities, and secure repeat orders (we plan to 3x our revenues this year and do the same next year). Our existing customers will play a big role in this goal.
* Partner with marketing, supply chain, manufacturing and founders to increase average order values.
Shape customer success
* Build processes for onboarding, account reviews, and customer communication.
* Ensure we deliver consistently excellent experiences that drive retention and advocacy.
Must haves - we'd love to hear from you if
* 2+ years in a customer facing role (BDM, Account Manager, or CSM)
* Confident with sales targets and negotiation, combined with empathy and curiosity for customer needs
* Strong relationship builder who can balance commercial drive with long term trust
* Thrives in the high-autonomy, fast moving environment of an early stage startup
What success looks like
* Hitting quarterly new business and expansion revenue targets
* High retention and satisfaction across your customer portfolio
* Scalable, repeatable customer success practices embedded in the business.
What We Offer
21 days holiday + birthday off + 27-31st December, in addition to all statutory and public holidays
Opportunities for growth and development as we expand and scale our impact
Competitive salary and equity options
Regular social events and daily catered lunch at the office
Part of a tightly knit team aiming to make a meaningful social impact.
Join Our Mission
Becoming part of Shellworks means joining a high-growth company with the vision to completely transform the plastic packaging industry (and beyond!). Our world-class team includes experts in materials science and visionary entrepreneurs dedicated to creating a better future. Together, we\'re committed to ending plastic pollution.
Are you ready to help us lead the way in sustainable materials? Apply now and be part of something truly impactful.
Our Values
It Can Be Done We believe anything is possible. We\'re action-oriented doers who jump in to proactively solve challenges.
Masters of Our Craft Driven by curiosity, we constantly expand our skills to deliver work that exceeds expectations.
Ambitious By Nature We set ambitious goals and push ourselves beyond comfort zones, taking ownership of the journey.
We\'re Singular We operate as one cohesive team, valuing our diversity and putting the mission above egos or silos.
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