Technical Support Engineer
Peterborough
£30,000 – £35,000 DOE
Full-Time | Permanent
Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough.
This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.
The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.
The Role
This position goes beyond traditional IT support. You'll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services.
Working closely with internal departments and external stakeholders, you'll combine strong troubleshooting skills with excellent communication and customer management abilities.
Key Responsibilities
Technical Support & Systems Management
1. Deliver 2nd line support for software applications and business systems
2. Take ownership of escalated incidents through to re...