Overview
We are looking for a Customer Service Assistant to join our friendly and professional team at Eastwood Leisure Centre. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks, and assisting customers at the Reception desk. You will be delivering excellent customer service at all times. Hours: 9 hours a week - Monday to Sunday (rota basis).
In the event of high volumes of applications, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Responsibilities
* Provide an efficient catering service; prepare food as required, serve drinks and snacks, and maintain a hygienic catering area.
* Operate catering equipment safely and effectively, ensuring high hygiene standards across all catering outlets and the centre.
* Deliver excellent customer service at all times and assist with any customer contact, complaints, or comments in a professional and courteous manner.
* Be a genuine team player with a high level of responsibility, flexibility, enthusiasm, and motivation.
* Promote and sell Freedom Leisure products, including memberships and other services.
* Support membership growth by using the sales process to meet sales and income targets.
* Generate excitement and passion for health and fitness to maximise sales opportunities.
* Conduct face-to-face sales appointments to build rapport and help customers start their Freedom member journey.
* Contact membership leads by phone and, when required, by email or text.
* Undertake regular competitor analysis and stay up-to-date with industry trends to identify opportunities.
Requirements
* A genuine team player with a high level of responsibility, flexibility, enthusiasm, and motivation.
* Experience in a similar role preferred; full training and support provided.
* Excellent customer service skills and the ability to work, on occasion, a rota across Monday to Sunday.
Benefits
* My Staff Shop, with discounts on cinema tickets, travel bookings, e-vouchers, gifts, days out, leisure activities, and everyday spending.
* Discounted staff membership (including for family members).
* Incremental holidays.
* Employee Assistance Programme – 24/7 confidential counselling.
* Company pension and various insurance and saving schemes.
* Financial advice; cycle-to-work and car leasing schemes (salaried staff only, depending on earnings).
* Fully funded training and career progression opportunities in a supportive team environment.
Details
* Closing date: 12 September 2025
* Salary: up to £5,729 per annum
* Location: Eastwood Leisure Centre, Eastwood
* Employment type: Part-time
* Seniority level: Entry level
* Job function: Other
* Industries: Wellness and Fitness Services
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