You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e‑receipts, or finding smart ways to bring new customers through the door (and keep them coming back).
Responsibilities
* Customer Obsession – You’ll coach and empower our Hosts to deliver a seamless, multi‑channel shopping experience—from mobile point‑of‑sale to virtual consultations. You’ll champion our Customer First mindset, helping the team deliver consistently great service and strong NPS results.
* Trading Mindset – You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky‑high.
* Process & Compliance – From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well‑run store is a happy store.
* Empower the Team – You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we’ll look for in you
* A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
* Customer‑obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
* A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
* Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
* Process‑savvy – You’re organised, detail‑focused, and know how to keep things running smoothly behind the scenes.
* Community‑minded – You see the value in local connections and love finding ways to make your store part of something bigger.
* A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come.
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